New Zealand Shipping policy
We aim to process all orders within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation.
You will receive another notification when your order has been shipped.
Possible delays due to a high volume of orders or postal service problems are outside of your control.
Please note we do not ship to P.O. boxes.
New Zealand - Shipping Rates
Free shipping is available for orders over $75.00 within New Zealand.
For orders under $75.00 the rate is $9.50 for Local delivery and $12.50 for Rural delivery.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you have not received your order within 5 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
We offer international shipping to:
Australian - Shipping Rates
For orders up to $200.00 the rate is $29.95
For orders between $200.00 and $400.00 the rate is $44.95
For Orders over $400.00 please contact the team at email@example.com for a quote.
Rest of the world - Shipping Rates
For orders up to $150.00 the rate is $44.95
For orders between $150.00 and $300.00 the rate is $69.95
For Orders over $300.00 please contact the team at firstname.lastname@example.org for a quote.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bella New Zealand Manuka Honey is not responsible for these charges if they are applied and are your responsibility as the customer.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.